Frequently Asked Questions

Find answers to common questions about our services

  • What is Hamro Safar, and what services does it offer?

    Hamro Safar is a trusted online ticketing platform and travel company in Nepal that offers domestic and international flight bookings along with services like mountain flights, helicopter tours, hotel reservations, visa assistance, travel insurance, and international tour packages. It provides safe, affordable, and convenient travel solutions for all types of travelers on a single platform.

  • How do I search for a flight on Hamrosafar?

    To search for a flight on Hamro Safar, visit the website and enter your departure and destination cities. Select your travel dates, number of passengers, and also choose your nationality. Then click on the "Search Flight" button to view available options. You can compare prices and schedules to find the best cheap flight tickets to Nepal that match your needs.

  • Will I receive a booking confirmation?

    Yes. Upon successful booking and payment, a confirmation with your e-ticket, itinerary details, and receipt will be sent to your registered email address. Please check your junk/spam folder if you do not receive it within a few minutes. This ensures a smooth experience when booking flight tickets online in Nepal.

  • What is the refund process if I cancel a booking?

    For cancellations and refunds, please contact the Hamro Safar Customer Support Team directly. Refund eligibility and timelines are governed by the airline's fare rules and the ticket type purchased. Once a cancellation is confirmed and approved, refunds are processed back to the original payment method. Processing times may vary between 7 and 21 business days, depending on your bank.

  • What is the date change process?

    For any date change, please contact the Hamro Safar Customer Support Team directly. Our team will assist you in finding the best available options and routes based on your travel needs. Changes depend on airline policies and fare rules when booking flight tickets online in Nepal.

  • What is included in a Thailand tour package from Nepal?

    Hamro Safar’s Thailand tour package is designed for 5 days and 4 nights. It covers popular destinations like Bangkok and Pattaya. This package does not include Phuket. Travelers can enjoy a well-planned itinerary with guided tours, accommodation, and support, making it a great choice for international travel from Nepal.

  • Do I need a visa for a Thailand tour package from Nepal?

    Yes, Nepali travelers need a Thai e-visa. It is not a visa-on-arrival or visa-free destination for Nepali passport holders. It is recommended to apply for the visa in advance to ensure a smooth travel experience when booking tour packages or online tickets in Nepal.

  • What are EMI tour packages, and how do they work?

    EMI tour packages allow you to pay for your international outbound tour in easy monthly installments instead of paying the full amount at once. Hamro Safar offers international tour packages and cheap flight tickets to Nepal on EMI through partner banks, making travel more affordable and accessible.

  • Can I take EMI without a credit card at Hamro Safar?

    No, a credit card from partner banks is mandatory to avail EMI options. EMI cannot be processed without a valid credit card. This applies when booking international tour packages or flight tickets online in Nepal through Hamro Safar.

  • How much does a mountain flight cost in Nepal?

    Mountain flight prices in Nepal vary based on nationality and are generally affordable. Hamro Safar offers bookings with trusted airlines, ensuring a safe and scenic Himalayan experience. These flights are a popular option for travelers seeking unique experiences, with online tickets available in Nepal.

  • What mountain flight experiences can you book, such as Everest scenic flights or other Himalayan panoramic tours?

    Mountain flights follow a fixed route set by the airline, offering breathtaking panoramic views of the Himalayas, including Mount Everest. Each flight usually lasts around an hour, making it a perfect short adventure for travelers booking cheap flight tickets to Nepal and exploring Nepal.

  • What is included in their Hamro Points loyalty program, and how can points be earned or redeemed?

    With Hamro Points, you earn rewards for flight ticket purchases, sign-ups, and special occasions like your birthday. These points can be redeemed for discounts on future bookings, including online tickets to Nepal and tour packages.

  • What payment gateways are available on Hamro Safar?

    You can pay using NepalPay QR, FonePay, ConnectIPS, or Visa cards from any Nepalese bank. These secure payment options make it easy to book flight tickets online in Nepal and complete transactions smoothly.

  • Is Hamro Safar an authorized travel agency?

    Yes. Hamro Safar is a registered and authorized travel and tour company operating in Nepal, affiliated with recognized industry bodies. Our affiliations are displayed on our website.

  • Does Hamro Safar offer family or luxury tour options?

    Yes. As a comprehensive travel and tour company, Hamro Safar offers family-friendly packages and luxury tours tailored to different traveler types. Each package can be customized to match your comfort level, budget, and preferences, whether you are traveling within Nepal or on an international tour.

  • Are 24/7 customer support and personalized travel planning part of their service offerings?

    Yes, Hamro Safar provides 24/7 support along with tailored travel planning. This ensures travelers receive help and guidance whenever they need it.

  • How can I book international flight tickets online with Hamro Safar?

    You can book international flight tickets online directly on Hamro Safar’s website. Choose your destination, compare prices, and confirm your international flight booking in just a few clicks.

  • When is the best time to book international flight tickets?

    As a general international flight ticket tip, it is advisable to book at least 1–2 months in advance to secure the most competitive fares. Hamro Safar helps you identify the best available ticket booking options for both Nepal and international destinations, offering real-time price comparisons so you never miss a good deal.

  • What should I do before flying internationally?

    Before flying internationally, you should complete your online flight ticket booking, verify all travel documents (passport, visa, insurance), and prepare your essentials. Hamro Safar simplifies this process by offering online international flight booking, visa guidance, and practical travel tips, all in one place, to ensure a smooth departure

  • How much does a mountain flight cost in Nepal?

    Mountain flights in Nepal vary by destination and are generally affordable. Hamro Safar provides mountain flight bookings with trusted airlines for a safe and scenic Himalayan experience.

  • What mountain flight experiences can you book, such as Everest scenic flights or other Himalayan panoramic tours?

    You can book scenic mountain flights with Hamro Safar, including the famous Everest flight. These flights offer panoramic views of the Himalayas in under an hour

  • What are the most popular helicopter tours in Nepal?

    The most popular helicopter tours in Nepal include the Everest Helicopter Tour, Annapurna Helicopter Tour, and Langtang Helicopter Tour. These tours offer breathtaking aerial views of the Himalayan peaks, valleys, and national parks.

  • What heli services does Hamro Safar provide: day tours, aerial filming, rescue, and cargo?

    Hamro Safar provides helicopter day tours, rescue operations, cargo services, and aerial filming. These services are designed for both adventure seekers and emergency needs.

  • What is the best time for a trip to Nepal?

    The best time for a Nepal tour is during spring (March–May) and autumn (September–November). Hamro Safar offers the best Nepal tour packages for trekking, sightseeing, and adventure during these seasons.

  • Can you book hotel reservations, process visas, and purchase travel insurance through Hamro Safar?

    Yes, Hamro Safar also assists with hotel bookings, visa applications, and travel insurance. This makes your trip planning smoother and more reliable.

  • How to earn travel points with Hamro Safar?

    You can earn travel points by booking flights and tour packages through Hamro Safar. These points can be redeemed for discounts on your next trip.

  • What does a Bali tour package from Nepal include?

    Hamro Safar's Bali tour package from Nepal is a 4-night, 5-day experience that includes return flights from Kathmandu, hotel stay, airport transfers, and sightseeing tours covering Bali's iconic temples, rice terraces, and beaches. The package is ideal for couples, families, and solo travelers seeking an affordable tropical getaway from Nepal.

  • What is the best time to book a Bali tour package from Nepal?

    The best time for a Bali tour package from Nepal is during Bali's dry season, from April to October, when the weather is sunny and ideal for outdoor activities. We recommend booking your Bali tour at least 4–6 weeks in advance to secure the best fares and availability, especially during peak travel seasons.

  • What is included in a Dubai package from Nepal?

    Hamro Safar's Dubai package from Nepal covers 4 nights and 5 days and typically includes return flights from Kathmandu, hotel accommodation, airport transfers, guided city tours of Dubai's most iconic landmarks, including the Burj Khalifa, Dubai Mall, and a desert safari. The package is available in multiple budget tiers to suit all travelers.

  • Do I need a visa for a Dubai package from Nepal?

    Yes. Nepali passport holders require a visa to travel to Dubai (UAE). Hamro Safar provides visa assistance as part of our Dubai package from Nepal, helping you with the application process and required documentation. Please contact our team well in advance of your travel date to ensure timely visa processing.

  • What is the best time to visit the Maldives from Nepal?

    The ideal time for a Maldives package from Nepal is between November and April, during the dry season, when the weather is clear, the seas are calm, and visibility for snorkeling and diving is at its best. Hamro Safar offers Maldives packages year-round, with our team available to help you choose the best travel window based on your preferences and budget.